Build Your Reputation as a Follow-Upper

When I told the videographer that she didn’t get the job, she was thrilled. Huh? 

For several days, I agonized over telling her. I hate giving people bad news. It wasn’t because her proposal was inferior to the one that won; it was more a style decision. 

Why did she thank me? She said that rarely do people call to let her know that she didn’t win a contract. Many times, she sits in limbo not knowing. Knowing that she didn’t get it closed a book on a project, and helped her move forward. 

This conversation taught me a good lesson that we all should take to heart: Follow-up. Even if you have to give disappointing news. Even if the person receiving the news isn’t as gracious as the videographer. 

I will admit that there have been times that I never followed up, even when it could have been the beginning of a good connection. 

I regret not following up more than I hated informing others that they didn’t get the job. Even when I could hear the disappointment on the other end of the phone. Even when I received pushback. Even when they went above my head to a superior, causing me more stress. 

I am glad that I did it, because I remember those who didn’t follow up with me and I have a bad taste in my mouth about them. I wonder if those I didn’t follow up with feel the same (it’s not a great feeling). 

I encourage you to follow up, even if it’s difficult. You will get a great reputation as someone who follows through. That is one of the best qualities in a friend, employee, and leader. 

As you network, follow through with those who contact you. Even if there isn’t a great fit, be honest about why—in the end people will appreciate it.  So will your reputation. 

Have a question about how to handle a difficult follow up situation?  Email me at jankostner@gmail.com and I will answer you with a solution.